Hakone Explorer

  I had a private tour scheduled when we arrived. We met our guide Mayu. She was So sweet and friendly that half way through the tour i booked her for... read more the next day and the evening two days later.
She was very informed and taught us many things about Japan, the culture, religion. My whole group just loved her and the tour and the time she spent to teach us and inform us. IT is alot of walking but it was so worth it. We were able to go to shrines, towers, temples, gardens. She covered it all. I would highly recommend this company and her as a guide. Be prepared to walk, the booking process was excellent and the communication was super throughout the whole time.

  The Backstreet Guides worked with me to create a one day tour for my husband, 8 year old son and myself. We covered a lot of ground starting at 9am.... read more Our guide was Mayu. She was friendly, spoke excellent English, and was able to engage my son throughout the day. It helps that our guide has boys of her own- so she understands kids! In addition to walking, we used the subway system (which my son enjoys). She helped explain certain customs and culturally signifcant parts. It was a very enjoyable day!

She recommended a great Udon noodles place for dinner and also helped me brainstorm some ideas on where to take my son the following day.

  Our guide Mayu-san met my two young adult sons and I at our Shinjuku hotel in the evening. Although I had been to Shinjuku, my sons had not and I... read more thought they'd be interested in a night-time tour of this area. We had a brief discussion as to the plan of the evening; Mayu-san took account of what we had done on our first day around Shinjuku and adjusted her itinerary for us accordingly. We started with a very short (and crowded!) train trip to Harajuku from where we walked to Shibuya and back to Shinjuku investigating all the things these areas have to offer. Mayu-san made us walk a lot and was very very informative. We stopped in Shibuya for dinner at an izakaya. I can attest my sons and I highly enjoyed their 5 hour guided tour with Mayu-san. We were very happy customers! I would certainly used Backstreet Guides again for another party of Tokyo or Japan (if they had any going). It's really a marvellous way to see the sights with a knowledgeable and friendly local.

  We were a group of four which was the perfect size to navigate the crowds of Tokyo. A lot of ground was covered but well worth it. I learned a... read more lot even tho this was my fifth trip to Tokyo and our guide couldn't have been nicer, well spoken and intelligent. Highly recommend.

  Backstreet Guides is amazing. So are their guides Yoko and Rie. I highly recommend their day trips to Kamakura and Nikko. They made it easy and relaxing for us.
... read more My sister and I wanted to revisit places we remembered from our childhood. With courtesy and professional attention, Masa at Backstreet Guides helped us set up private day trips to both Kamakura and Nikko. It was a fabulous experience.
On the first day, Yoko met us in our hotel lobby and accompanied us through morning rush hour on the subway to the train station where we took the one-hour trip to Kamakura. With great ease she guided us around the town and its cultural treasures, including the Great Buddha, beautifully set against green hills and the sky, one of the icons of Japan. Yoko took us to a charming restaurant for a tempura lunch, took photos of us in the same spots as our old photos and led us into a bamboo forest we especially wanted to see. We shopped for sourvenirs and the beautifully carved wood for which Kamakura is famous. Yoko taught us so much - from sumo wrestling to persimmons to kimono dressing. She also taught us how to use the subway system!
The next day Rie came to our hotel and we took a 2-hour reserved seat train to Nikko - all arranged beforehand by Backstreet Guides. Rie also introduced us to Japan's wonderful vending machines! In Nikko we were met by a private car and Rie accompanied us up the mountain to see waterfalls and Lake Chuzenji. She then took us to a fabulous lunch at a small restaurant we would never have found on our own. We tried yuba, one of Nikko's specialties - a truly memorable meal. Then we headed to Toshogu Shrine, a World Heritage Site, newly restored, glistening with gold leaf under towering ancient cedars. There is no way we could have done all this in one day without Rie's professional and well-organized expertise. It was awe-inspiring and a lot of fun.
Thank you, Yoko and Rie. Thank you, Backstreet Guides.

  I had the best day. visiting Nikko dressed in its Autumn foliage- Mayu from Backstreet Guides was so organised and thankfully her English was impeccable (as my Japanese was very,... read more very limited). Mayu picked me up from my hotel and we headed via metro to the Nikko train- Mayu explained what we were doing on the day and after some obligatory photos at the train station (as the leaves of the trees were superb), we were introduced to our wonderful driver who drove us all over Nikko- showing us the best leaves and going to the magnificent Nikko Shrines and Temples as well as the countryside and the sublime views and vistas of this area. This tour was more than I had hoped for and Mayu provided information about the places we visited and the best things we should note- it was a wonderful, calm way to see this amazing area and exceeded all of my expectations!! Thank you for such a brilliant day in Nikko- I shall always remember the fun time we had.

  We completed two half day walking tours of Tokyo. We had a fabulous guide by the name of Yoko and she was fantastic. If you have not visited Japan before,... read more then this is a great way to learn about the basic customs and an excellent way to understand how the public transportation works especially the train system. Make no mistake, Tokyo is always busy so get accustomed to dealing with crowds.

Our trip was for 9 days and we had purchased a Japan Rail Pass which we did not want to activate until day 2 as we needed it for longer trips in the latter half of our stay, so she helped us purchase Pasmo travel cards (tap on and off) which can even be used on vending machines. It costs 500 Yen per card (refundable) plus whatever you need for fare costs. You need to purchase one for the guide as well. On day 2 she then helped us activate our Japan Rail Passes at Tokyo Station which was remarkably quieter than Shinjuku-Ku Station and also assisted us to book our trip to Kyoto.

We visited the outer market at Tsukiji. This was filled with traditional Japanese foods and food-related items. We then went on to Asakusa to have a look at the Buddhist Sensoji temple and then had lunch (Chicken rice bowl) at a side street restaurant. From there we traveled to Yanaka which is a suburban shopping street. We could have spent more time there however we needed to get back to our hotel for another commitment.

On day 2 we started off going to the East gardens of the Imperial Palace which stands on the site of the original Edo Castle and is home to the emperor. We then moved on to the Shinto Meiji Jingu shrine. After that we had a ramen lunch.
From there we were taken to the Harajuku and Omotesando districts. This is a crazy busy and vibrant area. We also got to visit a photo booth store where we experienced a Japanese teen hangout zone. We also asked Yoko to take us to the Shibuya Scramble which was not a problem, so don’t be afraid to tailor the trip if you need to.

This is a walking tour and you do walk a reasonable amount including traversing stairs and escalators. If you don’t enjoy walking or crowded public transportation then this trip is not for you. We however could not recommend it more highly! Thanks Yoko for your excellent knowledge and for taking care of us so well over the two days!

  We organised this tour after successfully using Backstreet Guides 7 years ago on our first trip to Japan. Our gorgeous guide Mayu came and met us at out hotel in... read more Shinjuku on our first day in Tokyo... she was fantastic - we had arranged in advance what we would like to see with our 2 kids (10 and 14) as we had been to Japan before - she took us straight to the subway and helped us organise our pasmo cards - we then spent the morning at Tsikuji markets, walked through Ginza to Asakusa temple, had lunch in a great Ramen join near the temple, went on to Akihabara and then navigated us back to our hotel in the late afternoon. She had perfect English from her time in Australia and perfectly gauged the interest level of our family so we had plenty of information without being bombarded with too much info. The kids enjoyed having a local person to question and talk to about our differences in culture etc. It was a perfect way to start our 9 days in Japan as it gave us the confidence to navigate on our own. Backstreet Guides also organised our Sumo tickets and Baseball tickets which we thoroughly enjoyed and had a bit of drama getting organised online. Id highly recommend this company and use them again!

  We took the Group Tokyo Night Tour on our first evening in Tokyo having landed early that day. It was the perfect way to get over our jet lag... read more as it got us out and about walking (we walked a lot (!) which was great). Mayu was a brilliant guide - she is super friendly, very knowledgeable and has excellent English. Our group was only ourselves and one other couple - I imagine with a bigger group it might feel a bit chaotic. Maya took us to all the “classic” Tokyo sights in Harajuku, Shinjuku and Shibuya. The only thing I would maybe have changed was that where the tour finished in Roppongi didn’t seem particularly interesting. Though that may have been because by that time we were tired.
The next day we took a private morning tour with Mayu where we visited sights on the eastern side of the city, imperial palace, tsukiji market etc. Again Mayu was brilliant - we especially enjoyed seeing the market with her as if we’d gone by ourselves we probably wouldn’t have tasted as many foods or even understood what they were! All in all the two tours really set us up for the rest of our time exploring Tokyo on our own, and I think they were great value.

  11 family members ageing from 11 to 72 went to Hakone and Mt Fuji with guide Mayu. She was an extremely caring, organised, flexible and informative guide. Highly recommend Backstreet... read more Guides to take you in and around Tokyo. Very very easy to deal with prior to the tour as well.